At tokimonki, your privacy is important to us. It explains how we collect, use, and protect your personal information when you use our language exchange platform (the “Services”). By using our Services, you consent to the collection, processing, and sharing of your data as outlined in this policy.
We collect the following types of information to enhance your experience and improve our Services:
- User-Provided Information: When you create an account, you provide details such as your name, email, age, location, language learning goals, and a short bio. This information helps personalise your experience and connect you with suitable language partners.
- Session Data: We collect data related to your scheduled and completed language exchange sessions, including ratings and feedback, to improve matchmaking and ensure quality experiences.
- Communication Data: Messages exchanged on our platform may be stored to ensure compliance with our Terms of Service and provide necessary moderation in case of disputes.
- AI-Processed Data: Our AI may listen to conversations during video calls to offer real-time language suggestions and note-taking. This enables an enhanced learning experience and provides valuable insights to users.
- Technical and Usage Data: We may collect metadata, device information, IP addresses, and log data to monitor service performance and troubleshoot issues.
We do not collect sensitive information (as defined by Australian law), such as ethnicity, religious beliefs, or health data.
We use your data to:
- Facilitate language exchange sessions and allow users to connect effectively.
- Improve user experience with AI-powered assistance, such as translations and note-taking features.
- Provide personalised recommendations based on learning preferences.
- Maintain platform integrity and enforce our Terms of Service.
- Send notifications, reminders, and updates about scheduled sessions and new platform features.
- Ensure platform security, prevent misuse, and protect user interactions.
- Conduct research and analysis to enhance the effectiveness of our Services.
- Comply with legal obligations and respond to regulatory requests.
We do not sell or rent your data. However, we may share your information under the following circumstances:
- With Other Users: Your profile details (excluding email) are visible to other users to facilitate connections and improve the learning experience.
- With Service Providers: We work with third-party providers, such as Microsoft Azure for video conferencing and analytics services, to enhance functionality.
- For Compliance and Legal Reasons: If required by law, court order, or to protect our rights and users, we may disclose information to legal authorities.
- With Business Partners: In case of a merger, acquisition, or sale of assets, your data may be transferred to new entities under the same privacy safeguards.
We do not transfer personal data outside of Australia.
4. Data Retention & Security
- We retain your data as long as your account remains active to provide uninterrupted Services.
- We implement industry-standard security measures, including encryption and access controls, to protect your information from unauthorised access.
- You can request account deletion, and we will erase your personal data unless legally required to retain it for compliance or dispute resolution.
- Data backups are maintained for operational security but are deleted periodically to minimise unnecessary retention.
In the event of a data breach likely to result in serious harm, we will notify affected individuals as soon as reasonably practicable.
5. Your Rights
Depending on your location and applicable privacy laws, you may have the right to:
- Access, modify, or delete your personal data.
- Opt out of marketing communications and AI processing.
- Restrict or object to certain data processing activities.
- Request data portability for information you have provided.
To exercise these rights or inquire about our data practices, contact us at support@tokimonki.com. We will respond within the time frame required by applicable laws.
6. AI and Automated Data Processing
- AI features may process your conversations in real-time to provide assistance with language exchange, such as translations and conversation prompts.
- We do not store or retain full audio recordings; only anonymised and temporary processing is conducted to offer AI suggestions.
- AI-generated outputs may not always be accurate or contextually correct, so users should verify translations or recommendations before relying on them.
7. Cookies and Tracking Technologies
- We use cookies and similar tracking technologies to improve user experience, store preferences, and analyse platform performance.
- You can manage cookie preferences through your browser settings or within the platform settings.
- Some essential cookies are required for platform functionality and cannot be disabled.
8. Children’s Data
Our platform is not intended for individuals under the age of 18, and we do not knowingly collect or process data from minors.
9. Complaints Handling
If you have privacy concerns, please contact our team at support@tokimonki.com.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our Services, legal requirements, or user feedback. Significant updates will be communicated via email or in-app notifications. Continued use of our platform constitutes acceptance of the revised policy.